I'm an IT business analyst with a strong foundation in systems thinking and process improvement. I've worked across multiple domains including healthcare, where I learned to balance technical precision with people-focused solutions. These days, I'm diving into machine learning and AI, exploring how these tools can make everyday work smarter and more humane.

Throughout my career, I've contributed to the analysis, design, and implementation of CRM systems and enterprise platforms, working closely with stakeholders to define requirements and improve operational efficiency. My project experience also includes leading cross-functional teams, mapping current processes, and identifying gaps to streamline workflows.

Skills include business analysis, requirements gathering, process mapping, and workflow optimization, along with tools like Jira, Confluence, and Tableau. Technically, I work with data analysis methods and reporting frameworks to help teams make clearer, faster decisions.

I occasionally write blog posts about my experiences in the tech industry and share tips and tricks. Check out my latest post.

If you have any questions or would like to collaborate on a project, feel free to contact me via email. I am always open to new opportunities and challenges.

Inquire about resume to learn more about my work experience, education, and skills. I am also open to discussing my career goals and how I can contribute to your team.